Personalized Care
Aetna One Flex
The Aetna One Flex program offers you personalized one-on-one nurse support when you need it most.
Our clinical nurse team will reach out to assist you and your family. We can help with everything from health questions to medical referrals. And our predictive technology will detect issues early. That way we not only support you today, but help you prepare for tomorrow.
You'll get:
-
One-on-one phone calls with a trusted family nurse
-
Digital personal health record, health decision support and wellness videos
-
Customized health action plans based on your needs and preferences
Log in to your member website to get started.
Informed Health® Line
Call the Informed Health Line day or night to speak with a nurse* at no extra cost, or get connected with a doctor.
The Informed Health Line can provide helpful information and possibly prevent an unneeded trip to the emergency room (ER). That can be a money-saver.
Plus —
-
It’s toll-free
-
You can call as many times as you need
-
Your covered family members can use it, too
To get started, simply call 1-800-556-1555 to talk to a nurse.